Privacy Policy

This Privacy Policy describes how Raylite Optical & Trading (referred to herein as we", "us" or "our") manage Personal Data in compliance with the Singapore Personal Data Protection Act 2012 (No. 26 of 2012) (“Act”).  We encourage you to read this Privacy Policy so that you know and understand the purposes for which we collect, use and disclose your Personal Data.

We may update this Privacy Policy from time to time. Subject to your rights at law, you agree to be bound by the prevailing terms of this Privacy Policy as updated from time to time. We encourage you to check the latest version of this Privacy Policy regularly.

"Personal Data" refers to data, whether true or not, about an individual who can be identified from that data, or from that data in combination with other information to which the organisation may have access and includes the meaning otherwise as defined in the Act as amended from time to time.

This privacy notice discloses the privacy practices for www.rayliteoptical.com.sg. This privacy notice applies to information collected from you in one or more of the following ways:

  • When you order or purchase products and/or services from our website or retail store
  • When you provide feedback or interact with our customer service officers 
  • When we receive information about you from third party social networking services when you choose to connect with those services.
  • When you respond to our promotions, campaigns or other initiatives or attend our events;
  • When you visit our website;
  • When you request that we contact you, be included in our mailing list
  • When we receive references from business partners and third parties, for example, where you have been referred by them;
  • during CCTV recordings when you visit our premises or photo taking or video recording at events;
  • When we collect your Personal Data by other lawful means.

The Privacy Policy will notify you of the following:
What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.

    Information Collection, Use, and Sharing
    We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

    We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfil your request, e.g. to ship an order, or to organise a customer event. 

    Unless you ask us not to, we may contact you via email in the future to tell you about special promotions, new products or services, or changes to this privacy policy.

    Your Access to and Control Over Information
    You may opt out of any future contacts from us at any time. You can do the following at any time by contacting our Data Protection Officer via the email address given on our website (sales@rayliteoptical.com.sg):

    • See what data we have about you, if any.
    • Change/correct any data we have about you.
    • Have us delete any data we have about you.
    • Express any concern you have about our use of your data.

    We will, at your request, endeavour to provide you with an account of your Personal Data in our possession or control within a reasonable time. Kindly note that it may take up to 30 working days for any request for consent withdrawal to be reflected in our systems. 

    Security
    We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

    Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

    While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

    If you feel that we are not abiding by this privacy policy, you should contact us immediately at sales@rayliteoptical.com.sg. 

    In order to participate in our events and/or purchases, a user must first complete the registration form. During registration, a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. It is optional to provide demographic information (such as gender or age) about yourself, unless it is required by regulations (e.g to verify that the customer meets minimum age requirement for online purchase of prescriptive lenses).

    Cookies
    From time to time, we may use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

    Some of our business partners may use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

    Third-Party Providers
    We share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

    We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order.

    We partner with another party to provide specific services. When the user signs up for these services, we will share names, or other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.

    Links
    This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

    Surveys & Contests
    From time-to-time, our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name, email address and shipping address), and demographic information (such as postal code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

    Changes to Notice
    We may revise this Privacy Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Notice was last updated. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.

    Last updated: 14 May 2020